Privacy Policy

Red Persimmon Salon & Spa

Red Persimmon Salon & Spa ("we", "us", "our") runs the website at https://redpersimmonriverside.com/ and the salon at 1295 Galleria at Tyler, Riverside, CA 92503. This policy explains what information we collect when you use our website, book an appointment, call us or opt in to text messages, how we use it and the choices you have. By using our website or services you agree to the practices described here.

1. What Information We Collect

We collect only what we need to book and deliver your service and to stay in touch about it.

• Contact details you give us directly: your name, phone number and email address when you book online, call, fill in a form on our website or sign up for text messages.
• Appointment details: the services you book, your preferred dates and times, notes you leave for your technician and your visit history with us.
• Communication records: text messages, emails and call notes exchanged between you and the salon, including your opt-in and opt-out choices.
• Payment confirmation: when you pay for a service we keep a record of the transaction. Card numbers are handled by our payment processor and are never stored on our website.
• Technical data collected automatically when you visit the website: IP address, browser type, device type, pages viewed, referring page and time spent on the site.

2. How We Use Your Data

• To schedule, confirm, reschedule and remind you about appointments.
• To answer your questions and respond to requests sent by phone, email, text or web form.
• To send service-related messages such as confirmations, reminders and follow-ups after a visit.
• To send promotional messages about offers and seasonal services, only where you have opted in.
• To keep notes on your preferences (shape, length, color, sensitivities) so repeat visits go smoothly.
• To understand how the website is used and improve it.
• To meet legal, accounting and record-keeping obligations.

3. SMS Opt-In Details

Program name: Red Persimmon Salon & Spa appointment and customer updates.

Message types: appointment confirmations, appointment reminders, schedule changes, replies to your questions, follow-ups after a visit and, where you have separately opted in, promotional messages about offers and services.

Message frequency: varies by your appointment activity. You can expect a confirmation and a reminder for each booking, plus replies to messages you send us. Promotional messages, if you opt in, are sent no more than a few times per month.

How you opt in: by checking the SMS consent box on a form on our website, by booking an appointment and providing your mobile number for confirmations, or by texting us first and asking to receive messages. Consent to receive text messages is not a condition of purchasing any service.

How you opt out: reply STOP to any message at any time. Reply HELP for assistance or call us at (951) 352-9910. Message and data rates may apply.

Information you share for SMS purposes (your phone number and opt-in status) is used only to send the messages described above and is shared only with the platform providers that deliver those messages on our behalf.

4. Cookies & Tracking

Our website uses cookies and similar technologies to keep the site working, remember basic preferences and measure traffic. These may include essential cookies set by our website platform, analytics cookies that tell us which pages are visited and embedded content such as the Google Maps frame on our contact section, which may set its own cookies under Google's policies. You can block or delete cookies in your browser settings. Blocking essential cookies may stop some parts of the site from working.

5. Data Security

Our website is served over SSL/TLS encryption so information you send through it is protected in transit. Payment information is processed by payment providers that maintain PCI DSS compliance, and we do not store full card numbers on our systems. Access to customer records is limited to staff who need it to run the salon. No method of transmission or storage is completely secure, so while we take reasonable steps to protect your data, we cannot guarantee absolute security.

6. Your User Rights

You can ask us at any time to:

• See the personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information, subject to any records we must keep by law.
• Stop promotional messages, by replying STOP to texts or by contacting us.
• Know how your information is used and whether it has been shared, and with whom.

California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete and opt out of the sale of personal information. We do not sell personal information. To use any of these rights, contact us using the details in section 9.

7. Age Restriction

Our website, online booking and SMS program are intended for people 18 years of age or older. We do not knowingly collect personal information from anyone under 18 through these channels. Services for minors in the salon are booked and consented to by a parent or guardian. If you believe a minor has given us personal information online, contact us and we will delete it.

8. Sharing & Disclosure

We do not sell your personal information. We share it only in these cases:

• Service providers that help us run the business: our website and CRM platform, online booking provider, SMS and email delivery services and payment processors. They can use your information only to perform their services for us.
• Legal requirements: when required by law, subpoena or court order, or to protect the rights, property or safety of the salon, our staff or others.
• Business transfer: if the salon is sold or merged, customer records may transfer to the new owner under the same commitments in this policy.

Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for their own marketing or promotional purposes.

9. Contact Us

Questions about this policy or your information? Reach us here.

We may update this policy from time to time. The current version is always posted at https://redpersimmonriverside.com/privacy-policy. Continued use of our website or services after an update means you accept the revised policy.